Two words that describe the people who work at Fleet Feet. Our team members are our most valuable asset. They are the ones that provide care to our life blood, our customers. So we have to be particular when choosing potential team members. We go to great lengths to look for amazing people that are willing to put others first and motivated to continually learn how to better serve our customers. Most of our team members were our customers first, so they appreciate the service we offer and understand the expectation for service that goes with being a part of this team.
Fleet Feet Sports is definitely a fun and rewarding place to work for people that have a passion for quality and guest service. From full time positions to family-friendly schedules, Fleet Feet will work with you to match your career desires. We offer wages far above the retail industry norm. After all, we want good people to join us, stay with us and grow with us.
Test yourself with these questions:
Our guests appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.
When guest traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly guest service, even if you are behind in your other tasks.
Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 3 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.
Fleet Feet is like a family and we work closely with each other, sometimes under stress or with other things on your mind. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.
People know us as the fit experts. “Fit” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so you can deliver the level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to remember things.
It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.
We expect team members to take a friendly attitude towards customers, to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy approaching new people, this may not be the environment for you.